Cancellation policy
Right of withdrawal for consumers and sample withdrawal form
1. right of withdrawal for consumers for distance contracts/contracts in the online store
Consumers – i.e. any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity – may revoke his contractual declaration in the case of contracts against payment under the following conditions:
a) Goods that can be sent by parcel post:
Revocation instruction
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
In order to exercise your right of revocation, you must inform us (Sylvia Schramm, Agnesstr. 9, 22301 Hamburg, Tel.: +49 (40) 450 355 00, Email: info@sylviaschramm-art.com) by means of a clear statement (e.g. a letter, fax or email sent by post) of your decision to revoke this contract. You may use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We will collect the goods.
You bear the direct cost of returning the goods.
You will only be liable for any loss of value of the Goods if such loss of value is due to handling of the Goods which is not necessary for the purpose of examining their condition, properties and operation.
The right of revocation does not exist with contracts for the supply of goods, which are not prefabricated and for whose production an individual selection or determination by the consumer is relevant or which are clearly cut to the personal needs of the consumer.
b) Goods that cannot be shipped by parcel post:
Revocation instruction
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
In order to exercise your right of revocation, you must inform us (Sylvia Schramm, Agnesstr. 9, 22301 Hamburg, Tel.: +49 (40) 450 355 00, Email: info@sylviaschramm-art.com) by means of a clear statement (e.g. a letter, fax or email sent by post) of your decision to revoke this contract. You may use the attached sample revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of the revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We will collect the goods.
You bear the direct cost of returning the goods. The costs are estimated to be a maximum of approximately 600 EUR.
You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.
The right of revocation does not exist with contracts for the supply of goods, which are not prefabricated and for whose production an individual selection or determination by the consumer is relevant or which are clearly cut to the personal needs of the consumer.